Question 1

How do I order a Tribute Tile?

Accepted Answer

Simply visit our Order page, add the tile to your cart, enter your shipping information, and complete payment through our secure checkout. You'll receive your QR code via email immediately, and your physical tile will ship within 2-3 business days.

Question 2

Do I need to wait for the physical tile to create the memorial?

Accepted Answer

No! As soon as you complete your purchase, you'll receive an email with your QR code and activation link. You can start building the memorial right away—by the time your tile arrives, everything will be ready.

Question 3

How much does a Tribute Tile cost?

Accepted Answer

Each Tribute Tile is $85 AUD with free worldwide shipping included. There are no subscription fees or hidden costs—it's a one-time purchase with lifetime memorial hosting.

Question 4

Can I buy multiple tiles?

Accepted Answer

Yes! You can add multiple tiles to your cart. Each tile comes with its own unique QR code and can be linked to a different memorial.

Question 5

How do I create a memorial?

Accepted Answer

After purchasing, click the activation link in your email or scan your QR code. Sign in (or create an account), then fill out the memorial form with photos, dates, biography, and any videos. Save, and your memorial goes live instantly.

Question 6

Can I add photos and videos later?

Accepted Answer

Absolutely! You can edit your memorial anytime. Add photos, videos, update the biography, or manage condolences through your Dashboard.

Question 7

Is there a limit to how many photos I can upload?

Accepted Answer

There's no strict limit, but we recommend keeping galleries focused and meaningful. Most memorials have 20-50 photos for optimal loading performance.

Question 8

Can I create a memorial for a pet?

Accepted Answer

Yes! When creating the memorial, you can select 'Pet' as the memorial type. Our platform honors all loved ones—human or animal.

Question 9

Can visitors add photos, videos, or messages to a memorial?

Accepted Answer

Yes! Anyone who scans the QR code can leave condolences, upload photos, videos, and even record voice messages. The memorial owner controls the privacy settings to decide what's allowed.

Question 10

What privacy options are available for memorial pages?

Accepted Answer

There are three privacy modes: Public (anyone can contribute freely), Semi-Private (visitors can leave messages but the owner can choose to approve them first), and Private (only the owner can add content, visitors can only view). You can change these settings anytime from your dashboard.

Question 11

Can I approve messages before they appear on the memorial?

Accepted Answer

Yes! In Semi-Private mode, you can enable message approval. All visitor messages will be held for your review before appearing publicly on the memorial page.

Question 12

Do visitors need to create an account to leave a message?

Accepted Answer

No, visitors don't need to log in or create an account. They simply scan the QR code, enter their name, and can immediately leave a message, photo, or voice note.

Question 13

Who can see my memorial?

Accepted Answer

By default, memorials are semi-private. You can change this in Privacy Settings to Public (anyone can contribute), Semi-Private (you approve messages first), or Private (only you can add content).

Question 14

Can I moderate condolence messages?

Accepted Answer

Yes! In your memorial's Privacy Settings, enable 'Require Approval' and all messages will need your review before appearing publicly.

Question 15

Is my data secure?

Accepted Answer

Absolutely. All data is encrypted at rest and in transit. We use industry-standard security measures, regular backups, and never sell your personal information. See our Privacy Policy for details.

Question 16

Can I delete my memorial?

Accepted Answer

Yes, you can delete your memorial at any time from your Dashboard. Once deleted, all data is permanently removed within 30 days.

Question 17

What are the tiles made of?

Accepted Answer

Our tiles are made from weather-resistant, high-grade materials with laser-engraved QR codes. They're designed to withstand outdoor conditions for years without fading.

Question 18

How big is the tile?

Accepted Answer

The standard tile is approximately 10cm x 10cm (4" x 4"), making it easy to place on any headstone or memorial without being obtrusive.

Question 19

How do I attach the tile to the headstone?

Accepted Answer

Tiles can be attached using weatherproof adhesive (recommended), screws, or simply placed at the memorial site. We include installation instructions with each tile.

Question 20

Will the QR code fade over time?

Accepted Answer

No. The QR codes are laser-engraved, not printed, so they won't fade, peel, or wear away even after years of outdoor exposure.

Question 21

How do visitors access the memorial?

Accepted Answer

Anyone can scan the QR code with their smartphone camera (no app needed). It instantly opens the memorial page where they can view photos, read the biography, and leave messages.

Question 22

Do I need a special app to scan the QR code?

Accepted Answer

No! All modern smartphones have built-in QR code scanning in the camera app. Just point the camera at the code and tap the link that appears.

Question 23

What if the QR code gets damaged?

Accepted Answer

You can download a backup QR code from your Dashboard at any time and print it. If your physical tile is damaged, contact us for a replacement.

Question 24

Can I share the memorial link directly?

Accepted Answer

Yes! Each memorial has a shareable URL. Click the 'Share' button on the memorial page to copy the link and share it via social media, email, or text.

Question 25

What if I lose access to my account?

Accepted Answer

Use the 'Forgot Password' link on the login page to reset your password. If you still have trouble, contact our support team.

Question 26

Can I change the email associated with my account?

Accepted Answer

Yes, you can update your email in your Account Settings. You'll receive a confirmation email at the new address.

Question 27

The memorial page isn't loading. What should I do?

Accepted Answer

First, check your internet connection. If the issue persists, try clearing your browser cache or using a different browser. Contact support if problems continue.

Question 28

Can I export my memorial data?

Accepted Answer

Yes, you can request a full data export from your Account Settings. We'll send you a download link with all photos, text, and information in a portable format.

Question 29

How long does shipping take?

Accepted Answer

Physical tiles typically arrive within 7-14 business days. Free worldwide shipping is included with every order.

Question 30

Do you ship internationally?

Accepted Answer

Yes! We offer free shipping to all countries worldwide.

Question 31

Can I track my order?

Accepted Answer

Yes, you'll receive a tracking number via email once your tile ships. You can use it to monitor delivery progress.

Question 32

What if my tile arrives damaged?

Accepted Answer

Contact us within 30 days of delivery with photos of the damage, and we'll send you a free replacement immediately.

Question 33

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment system.

Question 34

Is my payment information secure?

Accepted Answer

Yes. We never store your credit card details on our servers—all payments are processed through Stripe, a PCI-compliant payment processor used by millions of businesses.

Question 35

Can I get a refund?

Accepted Answer

You can cancel within 24 hours of purchase for a full refund (if the tile hasn't shipped yet). Digital services are non-refundable after activation, but we'll replace defective physical tiles free of charge.

Question 36

Are there any recurring fees?

Accepted Answer

No! It's a one-time purchase with lifetime memorial hosting. No subscription fees, no hidden costs.

Frequently Asked Questions

Getting Started

Memorial Creation

Visitor Contributions

Privacy & Security

Physical Tiles

Scanning & Access

Technical Support

Shipping & Delivery

Payments & Refunds

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