Privacy Policy
Your privacy and the memories you share are sacred to us
Last Updated: January 2025
Privacy at a Glance
Encrypted Data
All data is encrypted in transit and at rest
You Control Visibility
Decide who can view and contribute
Never Sold
We never sell your personal data
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, and password. This information is used to authenticate you and provide access to your memorial pages.
Memorial Content
Content you upload to memorials (photos, videos, text, audio recordings) is stored securely on our servers. You maintain full ownership of this content.
Usage Data
We collect basic analytics about how you use our service (pages visited, features used) to improve our platform. This data is anonymized and never shared with third parties.
Payment Information
Payment details are processed securely through Stripe. We never store your full credit card information on our servers.
2. How We Use Your Information
Provide Services: To create and maintain your memorial pages, process orders, and deliver QR tiles.
Customer Support: To respond to your inquiries and provide technical assistance.
Platform Improvement: To analyze usage patterns and improve our features and user experience.
Communications: To send order confirmations, account updates, and optional service announcements.
3. Data Security
We take data security seriously and employ industry-standard measures to protect your information:
Encryption: All data is encrypted using AES-256 encryption at rest and TLS 1.3 in transit.
Access Controls: Strict role-based access controls ensure only authorized personnel can access backend systems.
Regular Backups: Automated daily backups ensure your memorial data is never lost.
Security Audits: Regular third-party security audits to identify and address vulnerabilities.
4. Sharing Your Information
We do not sell, trade, or rent your personal information. We only share data in these limited circumstances:
Service Providers: Trusted third parties who help us operate our platform (hosting, payment processing, email delivery). These partners are contractually obligated to protect your data.
Legal Requirements: When required by law, court order, or government regulation.
5. Your Privacy Rights
You have complete control over your data:
Access & Export
Request a copy of all your data in a portable format at any time.
Correction
Update or correct any inaccurate information in your account or memorials.
Deletion
Request deletion of your account and all associated data (memorials will be permanently removed).
Visibility Control
Set privacy levels for each memorial—public, private, or requiring approval for contributions.
6. Cookies & Tracking
We use essential cookies to maintain your login session and preferences. We do not use third-party advertising cookies or tracking pixels. You can disable cookies in your browser, but this may affect the functionality of our service.
7. Children's Privacy
Our service is not directed to individuals under 18. While memorials can honor children, account creation and management must be done by adults. We do not knowingly collect personal information from minors.
8. Data Retention
We retain your account and memorial data for as long as your account remains active. If you choose to delete your account, all data will be permanently removed within 30 days, except where we're required by law to retain certain information (e.g., transaction records for tax purposes).
9. International Data Transfers
Our servers are located in Australia, but our service is available worldwide. By using Tribute Tiles, you consent to the transfer and processing of your data in Australia in accordance with this privacy policy.
10. Changes to This Policy
We may update this privacy policy from time to time. We'll notify you of significant changes via email or through a notice on our website. Continued use of our service after changes indicates acceptance of the updated policy.
Contact Us About Privacy
If you have any questions or concerns about your privacy or this policy, please contact us:
Email: luke@tributetiles.com
Mail: Tribute Tiles, 91 Carpenter Street, Quarry Hill VIC 3550, Australia